We do not make money from shipping charges. We charge only the actual costs. Shipping charges are based on actual UPS rates. Factors include the weight, size of your package, and destination.
Can you ship to an address other than my billing address?
Not generally. We will waive this policy for customers who have done frequent business with us but due to credit card fraud risks, we will not ship orders from new customers to any address other than the billing address of the credit card holder. Please contact your credit card company to find out how your shipping address can be added to the file as a one-time or alternate shipping address.
Very Important: If you do not hear back from us within 72 hours, make sure our e-mail's are not blocked by your spam filters. Try using a different e-mail Address.
Please make sure to check your order within 72 hours of receiving it. Even if you are purchasing the items for use later, you must inspect your shipment for accuracy. If there is a discrepancy with any part of the order, please notify us within 72 hours of delivery via email so that we can resolve the issue. If we are not notified within 72 hours, we will not be able to assist you.
If you feel the item you received is defective, please contact us within 72 hours of delivery. Please use the Contact Us tab above to complete the form on the website or call us at 800-779-8739 for further assistance.
At times, product may get damaged in shipping. If this is the case, please contact us within 72 hours of delivery, so that we can resolve the issue. Please remember to keep the box and packing material the merchandise arrived in. We can replace the unused damaged merchandise or issue a refund once the damaged item has been returned to us. Your satisfaction is our goal.
Shipping and Delivery:
Most orders within the continental United States are shipped via UPS Ground Service or US Postal Service. Orders are normally processed within 24-48 hours of receipt. If there are any delays in processing your order, you will be notified. Normal delivery within the continental United States is 2-6 business days. Items with Free Shipping or Free Shipping Promotion applies to addresses within the Continental United States only. Please contact us if your shipping address is outside the Continental United States.
Reminder for our International Customers. Import duties and taxes will be borne by the recipient. Please keep this in mind when ordering.